FREQUENTLY ASKED QUESTIONS

Customer Info

What kinds of magic can you perform?


We specialize in live magic, close-up magic, stage magic and kids entertainment magic for our magic shows! We cater towards live events such as childrens' parties and family events. We also provide virtual shows and workshops! Click here to view our extensive list of services available! If you're feeling unsure, do not hesitate to give us a call at 9234 6300. We'll be happy to assist you! We hope to make your child's birthday party a huge success!




Are there any limits to the number of guests I can invite?


Covid-19 update: Due to the current situation, we are taking steps to ensure your safety. Our live magic shows and workshops are now kept to a maximum of four participants at a time to comply with MOH's safety measures. Alternatively, you can consider booking a virtual magic show or workshop! Click here to find out more! We do not require you to limit the number of guests at your party or events. However, please note that in order to provide quality services to you, there is a limit to how many people we can serve for our balloon sculpting and face painting services per hour. For us to make it a smooth experience for you, we would like to know the estimated number of guests you are intending to invite during the booking process. This will enable us to advise you on how our services can meet your requests. In order to provide the best experience for our magic shows, please note that we will discuss with you if there any additional costs needed for larger scale events (funfair, family day, roadshow and stage performances) when you make a booking with us!




What will I need to prepare before the magician arrives?


For safety reasons, our magicians require a spacious area indoors for their magic shows. If you have any further questions, contact us at 9234 6300 or drop us a text via the same number on Whatsapp or Telegram!





Virtual Shows & Magic Workshops

I am concerned about COVID-19. Would you recommend booking a virtual show?


We encourage booking our virtual magic shows and magic workshops for a 100% safe and fun experience for your child! Our award-winning party magicians are able to provide live and highly interactive entertainment to the party. Virtual experiences won't dampen the fun that the kids will have with our magicians! We can also host your child's birthday party over Zoom! Our online magic shows are hassle-free and convenient! Click here to find out more about the services we offer!




What can I expect from virtual magic shows or magic workshops?


Our party magicians are just as skilled on camera as they are skilled in-person! No camera tricks, just good old magic! Our magic shows and magic workshops can be conducted over numerous online platforms such as Zoom. Our personalised magic shows and workshops are live and highly interactive! Worried about Covid-19? There's no reason your child should be deprived of fun entertainment on their special birthday! Click here to view a video demonstration of our virtual magic show!




Are our virtual magic shows and magic workshops interactive?


Yes, they are! Our shows are 100% live and interactive even through the screen! Our award-winning party magicians will be able to provide amazing entertainment while interacting with your kids throughout the show. We can also host your child's birthday party over Zoom!




Are virtual magic shows a good alternative?


Many people may think that a virtual magic show would be less exciting than one that is in-person...well, that's not true! Our virtual magic shows are 100% live and highly interactive. We've specially adapted our magic tricks for online spaces and we guarantee that your kids will have an enjoyable time with us! Safe and convenient! Call us at 9234 6300 to make a booking today or click here to find out more about our full list of entertainment options!





Bookings

How can I book a show?


Please make a booking with us via 9234 6300. Alternatively, you can contact us via Whatsapp and Telegram. Don't worry, we can respond quickly to any urgent requests! We cater to birthday parties, private parties, family and large-scale events! COVID-19 Update: Do contact us if you have any questions about the safety measures we have in place to ensure a safe and comfortable show for your kids! Otherwise, you may also consider booking one of our virtual magic shows! Click here to find out more! Our e-mail: info@truevinekids.com Our address: 6 Ubi Road 1, Wintech Centre #05-07 S408726




How can I find out more information?


If you have any questions, contact us at 92346300. We'd love to hear from you! Alternatively, you can contact us via text on Whatsapp or Telegram. We will be able to get back to you quickly. Click here to view our available services!




Am I required to pay a deposit when I make a booking?


To ensure a smooth experience for you, you are required to pay 50% of the booking cost as a deposit upon confirmation of your booking. Please note that in the event you choose to cancel your booking, the deposit is non-refundable.




Are there any hidden costs I should be wary of?


There are no hidden costs or charges. Our prices are as stated. We dedicate ourselves towards being transparent with our charges. We maintain a culture of trust and clear communication with our clients. If you have any further queries, please give us a call via 9234 6300.




I have a discount voucher! How do I use it?


Send a picture of your discount voucher to us via Whatsapp or Telegram to 9234 6400. If you have any further questions, please give us a call at the same number!




How soon can I expect a response from you?


Planning a party for your child at the very last minute and you're in a rush? No worries! You can expect fast responses anytime! Please call 92346300. Alternatively, you can contact our services via Whatsapp or Telegram with the same number.




Is GST included in the booking costs?


We do not charge GST for our services. Check out our prices by clicking here! You can also click here to view our affordable party packages!





Cancellations and Refunds

Will I be charged a cancellation fee?


We do not charge cancellation fees. However, please note that your booking deposit is non-refundable.




Can I get a refund for my deposit?


Booking deposits are non-refundable. Please contact 9234 6300 if you have any further questions.




How do I make a cancellation?


Contact us at 9234 6300. You can also contact us via Whatsapp or Telegram and we will respond to you quickly.





Merchandise & Gifts

How do I make a purchase?


Do you have a budding magician at home? Our magicians have specially put together an educational and easy-to-follow magic set that you can purchase as a gift to your child! To make a purchase, give us a call at 9234 6300 or place an order via Whatsapp or Telegram! Magic sets will be delivered through the mail for free with every purchase! Click here to find out more about the magic set!




Is delivery free?


Yes! There are no delivery charges! Delivery is provided free with every purchase! Don't hesitate to contact us at 9234 6300 if you have any questions about delivery! Click here to find out more!




Who can I contact regarding merchandise or delivery issues?


We conduct quality inspections on each of our magic sets and try our best to ensure the delivery process is as smooth as possible. However, in the event that our service has not met your satisfaction, please contact us at 9234 6300.





COVID-19 and Safety

I am concerned about COVID-19. Do you offer virtual live magic shows?


Yes we do! We understand your concerns regarding the safety of your kids. Our online magic shows and workshops are live, interactive and perfectly adapted for the screen. We guarantee your kids will have all the fun at their birthday party without any of the worries! Click here to view our full list of services!




Do your magic shows and workshops comply with MOH COVID-19 safety measures?


Yes! We take steps to ensure your safety as it is extremely important to us! All our magic equipment is sanitised before and after use. Our magic shows and workshops are limited to a maximum of four participants at a time. If you have any further concerns about safety, why not consider booking one of our virtual magic shows for your kid's birthday party? They're live, interactive, fun and most importantly 100% safe for you and your child. Click here to view our full list of entertainment services!




Do you cater to additional safety concerns?


Your child's safety during their birthday celebration is important to us! Please call us at 9234 6300 or contact us via Whatsapp or Telegram through the same number to discuss any of your concerns or safety-related requests! Why not try booking one of our virtual magic shows or workshops? Click here to find out more!





Call or Whatsapp Ian Tan at +65 9234 6300 for immediate attention!

For corporate or wedding entertainment, please visit www.magicofian.com

Copyright of True Vine Entertainment 2020. All Rights Reserved

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